Switchboard Operator

Company Name:
Commonwealth of Massachusetts
Switchboard OperatorCommunication Dispatcher I
Agency Name:
Dept. of Public Health
Official Title:
Communication Dispatcher I
Functional Title:
Switchboard Operator
Occupational Group:
Position Type:
Civil Service
Full-Time or Part-Time:
Salary Range:
$30,343.30 to $38,663.04 Annually
Bargaining Unit:
Number Of Vacancies:
Facility Location:
Massachusetts Hospital School
3 Randolph Street
Canton MA 02021
Application Deadline:
Apply Online:
Posting ID:
This position is funded from the Commonwealth's annual operating budget.Duties:
The Massachusetts Hospital School (MHS) is one of four public health hospitals operated by the Massachusetts Department of Public Health. Located on a 168 acre campus, the MHS is a Joint Commission accredited chronic care pediatric public health hospital serving the more complex medical, rehabilitative, educational, and recreational needs of children and young adults with Cerebral Palsy, Muscular Dystrophy and other Neuromuscular Disorders, Myelodysplasia, trauma based disability including brain injury, and other congenital or acquired physically debilitating disorders. The MHS has a current inpatient capacity of 93 and provides day services during its summer program for 145 children from across the Commonwealth.
The Communication Dispatcher facilitates voice communications throughout the hospital. This position routes the hospital-s incoming calls using a CISCO console or equilivant. The Communication Dispatcher transmits emergency calls, medical and hospital-wide (i.e., disaster), using mission-critical systems to communicate potentially life-threatening situations. This position tests mission-critical systems according to hospital policy and procedures. The Communication Dispatcher notifies the Helpdesk and Safety Officer of any disruptions in service. This position provides information desk coverage.
The Communication Dispatcher remains on active duty until properly relieved. Performs other job-related duties as assigned by Supervisor.
This is a full-time 40 hour position, Monday thru Friday 10:30am to 7:00pm
Minimum Entrance Requirements: None
Special Requirements:
After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit
, and click on -Information for Job Applicants-
This is a Civil Service position. If there is no civil service list for this title, employees appointed must take and pass the next Civil Service examination when administered. As applicable, preference for this position will be given to those candidates who are eligible for Civil Service/ConTest Reinstatement/Reemployment or to those candidates who have passed the civil service examination for this job title, and who respond to the job certification that was recently issued for this location" and/or to employees laid off or bumped from this title who are eligible for recall, and in accordance with Article 14 or applicable Collective bargaining requirements.
How To Apply: If you are applying for this position on-line, you must create a profile andlog in.
We strongly encourage applicants to apply on-line. If you do not wish to apply for this position on-line, and would prefer to send your resume and cover letter by mail or fax please forward it to:
Department of Public Health
Massachusetts Hospital School
3 Randolph Street
Canton, MA 02021
Attn: Mary Ellen Ofria, Employment & Staffing
Email: .us
Customer Service
When applying for a position please include posting ID number.
Please help our environment by not mailing and faxing your cover letter and resume if you have submitted your materials on-line. Thank you!
Agency Web Address:
The Commonwealth acts in good faith to affirmatively recruit a diverse population.If you wish to self-identify, please click on the links below. Completing this formis voluntary. If you choose to self-identify, please note that all Affirmative Actionand Disability data is kept in a confidential file.Link to Disability Form (return this form to the ADA Coordinator listed below)
to the Veterans Forms (return this form to the Diversity Officer listed below)
Officer/ADA Coordinator:
Ms Juna Pierre
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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