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Fulfillment Center Manager

GENERAL SUMMARY: This position is responsible for leading a team of Supervisors and Hourly Associates in meeting Department production, quality, safety and budgetary goals in a fast paced fulfillment center environment. This position serves as a role model to the staff in adhering to and enforcing all company policies, procedures and safety practices.


ESSENTIAL DUTIES & RESPONSIBILITIES:



  • Lead department in reaching its productivity, quality, safety and budget goals.

  • Responsible for team and individual development of supervisors including coaching, training, and mentoring, and conducting performance reviews. Make recommendations concerning supervisory promotions, transfers and new hires.

  • Establish and manage yearly operational budgets in line with company goals; create and produce financial management reports.

  • Anticipate challenges based upon an understanding of the business and work with all levels of associates to improve department performance.

  • Oversees all activities with RTV's, Charitable Donations, Outside Vendor for Reworks and Re-ticketing programs

  • Maintain a Monthly Cycle Count program on all Reserve and Active locations

  • Track and report monthly on Key Performance indicators pertaining to the inventory

  • Communicate with Finance on any large Inventory adjustment transactions made within our WMS.

  • Drive ad-hoc analysis to resolve and support Inventory integrity issues, present results, and recommendations to management

  • Review Crystal Reports to ensure inventory transactions are being executed accurately and within service level expectations

  • Partner with Human Resources on associate relations issues and staffing needs.

  • Initiate, design and implement process improvement programs.

  • Design and produce reporting metrics.

  • Coordinate regularly with other departments to achieve operational goals.

  • Facilitate intra and inter departmental meetings.

ORGANIZATIONAL RELATIONSHIPS: Critical relationships and partnerships include specific Corporate Departments inclusive of but not limited to: Finance, Planning / Allocation, Quality Assurance.


QUALIFICATIONS:



  • Bachelor's Degree plus 2-3 years management experience required.

  • Experience in a distribution center, supply-chain or related production environment required.

  • Experience in budget planning and execution as well as ability to control costs while meeting productivity and quality goals.

  • Some travel may be required.

  • Bilingual in English and Spanish or Portuguese a plus.

SKILLS:



  • Strong interpersonal skills to include team building and conflict management.

  • Ability to communicate effectively with associates, peers and upper management, both verbally and in writing.

  • Ability to identify problems and develop sustainable solutions quickly. Strong analytic skills.

  • Strong leadership skills and the ability to see and convey the big picture to associates.

  • Good organizational skills with the ability to prioritize department/function activities.

  • Strong PC skills in Microsoft Office.

  • Experience with WMS's a plus, especially PkMS.

ENVIRONMENT & PHYSICAL DEMANDS:



  • Must be able to sit, stand, bend, twist, stoop, reach, climb stairs/ladders, and lift up to 50lbs.

  • Ability to push rolling carts or racks full of merchandise.

  • Ability to pack/unpack and handle boxes up to 50lbs.

  • Ability to pick merchandise from multi tier modules.

  • Ability to pick merchandise from multi-tier modules designed for multi-sku product.

  • Ability operate non electric pallet jack.

  • Ability to work in a fast pace warehouse environment with narrow aisles, conveyor belts, forklifts, and other power equipment.

 

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