Fulfillment Center Manager

GENERAL SUMMARY: This position is responsible for leading a team of Supervisors and Hourly Associates in meeting Department production, quality, safety and budgetary goals in a fast paced fulfillment center environment. This position serves as a role model to the staff in adhering to and enforcing all company policies, procedures and safety practices.


  • Lead department in reaching its productivity, quality, safety and budget goals.

  • Responsible for team and individual development of supervisors including coaching, training, and mentoring, and conducting performance reviews. Make recommendations concerning supervisory promotions, transfers and new hires.

  • Establish and manage yearly operational budgets in line with company goals; create and produce financial management reports.

  • Anticipate challenges based upon an understanding of the business and work with all levels of associates to improve department performance.

  • Oversees all activities with RTV's, Charitable Donations, Outside Vendor for Reworks and Re-ticketing programs

  • Maintain a Monthly Cycle Count program on all Reserve and Active locations

  • Track and report monthly on Key Performance indicators pertaining to the inventory

  • Communicate with Finance on any large Inventory adjustment transactions made within our WMS.

  • Drive ad-hoc analysis to resolve and support Inventory integrity issues, present results, and recommendations to management

  • Review Crystal Reports to ensure inventory transactions are being executed accurately and within service level expectations

  • Partner with Human Resources on associate relations issues and staffing needs.

  • Initiate, design and implement process improvement programs.

  • Design and produce reporting metrics.

  • Coordinate regularly with other departments to achieve operational goals.

  • Facilitate intra and inter departmental meetings.

ORGANIZATIONAL RELATIONSHIPS: Critical relationships and partnerships include specific Corporate Departments inclusive of but not limited to: Finance, Planning / Allocation, Quality Assurance.


  • Bachelor's Degree plus 2-3 years management experience required.

  • Experience in a distribution center, supply-chain or related production environment required.

  • Experience in budget planning and execution as well as ability to control costs while meeting productivity and quality goals.

  • Some travel may be required.

  • Bilingual in English and Spanish or Portuguese a plus.


  • Strong interpersonal skills to include team building and conflict management.

  • Ability to communicate effectively with associates, peers and upper management, both verbally and in writing.

  • Ability to identify problems and develop sustainable solutions quickly. Strong analytic skills.

  • Strong leadership skills and the ability to see and convey the big picture to associates.

  • Good organizational skills with the ability to prioritize department/function activities.

  • Strong PC skills in Microsoft Office.

  • Experience with WMS's a plus, especially PkMS.


  • Must be able to sit, stand, bend, twist, stoop, reach, climb stairs/ladders, and lift up to 50lbs.

  • Ability to push rolling carts or racks full of merchandise.

  • Ability to pack/unpack and handle boxes up to 50lbs.

  • Ability to pick merchandise from multi tier modules.

  • Ability to pick merchandise from multi-tier modules designed for multi-sku product.

  • Ability operate non electric pallet jack.

  • Ability to work in a fast pace warehouse environment with narrow aisles, conveyor belts, forklifts, and other power equipment.


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Security Global Security Operations Center Man...
Cambridge, MA Allied Universal
Client computing Fulfillment and Support Manager
Springfield, MA MassMutual Financial Group
Building Automation Sales Manager - Data Centers
Boston, MA Schneider Electric
Building Automation Sales Manager - Data Centers
Boston, MA Schneider Electric
Principal Vendor Management
Marlborough, MA Oracle